Brand Associate: Omni-Channel Fashion & Customer Loyalty

About Old Navy

Forgot what you know about old‑school industry rules. When you work at Old Navy, you’re choosing a different path. Our mission is to democratize fashion and make shopping fun again. We create high‑quality, must‑have fashion essentials for the whole family, season after season.

We opened our first store in 1994 in San Francisco and have been thriving ever since, cultivating a community of playful personalities that thrive in a fast‑paced environment where employees can be their most authentic selves. Here, we’re family.

As a full‑time Brand Associate, you’ll bring our brand to life for our customers. You’ll engage and connect with customers, delivering excellent customer service and creating brand loyalty. You’ll be an expert in product knowledge, educate, inform, inspire and help customers build their wardrobes. Collaborating with your leadership team, you’ll deliver a best‑in‑class omni‑channel customer experience.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omni‑channel offerings.
• Be accountable to personal goals that contribute to overall store goals and results.
• Support the sales floor, fitting room, cash wrap, and back‑of‑house as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

• A good communicator who effectively interacts with customers and team to meet goals.
• A customer‑focused service provider both on and off the sales floor, delivering an exceptional experience.
• Passionate about retail and thriving in a fast‑paced environment.
• A problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
• Agreeable to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic & Athleta; 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Opportunity to volunteer up to five “on the clock” hours each month.
• Extensive 401(k) match up to 4% of base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Gap Inc. is an equal‑opportunity employer and is committed to a harassment‑free, discrimination‑free workplace. We recruit, hire, train and promote qualified people of all backgrounds, making all employment decisions without regard to protected status. We have received numerous awards for our commitment to equality and continue to foster a diverse and inclusive environment of belonging.

USD $18.00 – $18.50 per hour. Pay may vary based on qualifications, experience, skill level, competencies, and work location. We meet or exceed minimum wage or the pay range minimum (whichever is higher) per city, county, and state requirements.