Customer Service - El Camino Promenade Rack

Job Overview

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers.

A day in the life for Sales and Customer Service:

• Work with the team to ensure the sales floor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
• Create a clean and clutter-free customer experience by sorting and returning clothing to the sales floor.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise and asset protection standards.
• Promote initiatives like our Nordstrom Rewards program.

A day in a life for Stock Support and Fulfillment:

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer’s orders following quality, packing and shipping standards.
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling.
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
• Stock and Fulfillment Only:
  Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

The pay range for this position is $18.85 - $19.65 hourly.

Benefits include 401(k) retirement plan, medical, vision, dental, life and disability insurance options, paid time off (PTO) accruals, holidays, and merchandise discounts.

Background checks will be conducted after a conditional offer. Applicants with disabilities who require assistance or accommodation can contact your nearest Nordstrom location for support.