Receptionist​/Administrator

Receptionist and Administrator at Medicus Health Partners

Join our team as a Receptionist Administrator.

Hours:

20-37.5 per week to be covered (full-time or part-time interests welcome). Here we are looking for Receptionist and Administrator role at one of our sites at MHP - Willow House Surgery.

Role Summary

Offer general assistance to the Practice team, project a positive image to patients/visitors (in-person/telephone), receive/direct patients courteously, and provide administrative/clerical support (e.g., appointments, prescriptions, data entry) for smooth operations. Facilitate communication between patients, primary/secondary care, and agencies.

Why Us?

Excel with excellent communication, patience, understanding, and patient-centred care. Support equality/diversity, confidentiality (GDPR), and team quality in a friendly environment. Duties vary with workload; training provided (mandatory/additional). Apply via NHS Jobs with CV.

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Medicus Health Partners is the largest GP partnership in Enfield, North Londonthe only super practice of its kind he reserving over 94,000 patients across 9 fully integrated locations.

Team Introduction

Led by 32 GP Partners with dedicated managers and clinical teams, we operate as a single contract since 2021, sharing systems for seamless patient access anywhere under the Medicus logo. Part of Enfield Unity Primary Care Network, our collaborative staff deliver clinical excellence and compassionate care closer to home.

Atmosphere and Work Ethic

Our friendly, supportive atmosphere emphasises progress, innovation, and patient choice upgrading sites, launching new services/technology (including COVID-19 Vaccine Hub at Carlton House), and partnering for enhanced options. We uphold the GP Patient Charter, online access, and a culture of quality improvement, fairness, and teamwork.

Benefits of Working Here

Thrive in a dynamic, governed environment focused on staff development, resource-sharing, and community impact making healthcare better daily while enjoying integrated operations and forward-thinking vision.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

To receive and direct patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Registering patients in accordance with practice guidelines.

Processing repeat prescriptions in accordance with Practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, faxing, photocopying and scanning.

Processing and distributing incoming and franking outgoing mail and emails

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of income generating activities, to ensure that all policies are carried out to generate a high income.

To be aware of all Practice procedures and work in accordance with written protocols

Dealing with spillages and samples.

Taking messages and passing on…