Credit Controller

We are looking for a confident and organised individual to join our Credit Control team as a Credit Controller. If you have strong communication skills, excellent attention to detail, and the ability to build positive relationships while ensuring customer accounts are managed effectively, this is a great opportunity to develop your career in Credit Control with us!

As a Credit Controller, you will be responsible for supporting the day-to-day administration of the credit control function. You will play a key role in ensuring customer debts are collected in line with agreed payment terms, maintaining accurate account records, resolving queries, and supporting the effective management of company cash flow.

• Strong communication and negotiation skills
• Ability to build positive relationships with customers and colleagues
• Excellent attention to detail and accuracy
• Good organisational skills with the ability to prioritise workload and meet deadlines
• Ability to work effectively both independently and as part of a team
• Confident handling difficult conversations in a professional and diplomatic manner
• Good IT skills, including Microsoft Excel and accounting systems
• Proactive approach to problem-solving and issue resolution
• Previous experience in a Credit Control or Accounts Receivable role
• Understanding of credit risk assessment and customer account management (desirable)
• AAT qualification, or currently studying towards one (desirable)
• Eligibility to work in the UK

• Chase overdue balances by telephone, email and written communication in accordance with agreed payment terms
• Ensure customer debts are collected in a timely and professional manner
• Allocate customer payments and maintain accurate account records
• Reconcile customer accounts and investigate any discrepancies
• Identify changes in payment patterns and escalate concerns where necessary
• Resolve billing queries and disputed invoices promptly and effectively
• Process customer credit adjustments and maintain accurate customer account information
• Take customer debit and credit card payments where required
• Maintain accurate records of all customer interactions and account activity
• Build and maintain strong working relationships with customers and internal departments
• Ensure processing deadlines are met and company procedures are followed
• Maintain records and information in line with GDPR requirements
• Support the wider Finance team with additional tasks when required

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• A free telephone counselling service
• Free secure parking
• Cycle to work scheme

JJ Food service is an award-winning food service provider, with 13 branches across the UK.

Our mission is to make it easy for everyone to enjoy chef-quality ingredients, served by a friendly team that cares. More than 35 years later, that same passion for food runs deep throughout our business.

We welcome a positive attitude over ability, and our team are highly motivated in everything they do. Get ready to step on a rocket when you join the JJ Family.

JJ Food service is an equal opportunities employer, committed to creating an inclusive culture and encouraging a diversity of people. No matter who you are, what you look like, or where you are from, you can find your place at JJ Food service.

JJ Food service were announced National Wholesaler of the Year at the Grocer Gold Awards 2026.