Customer Support Expert - Camera Video
Job in
Enfield, Hartford County, Connecticut, 06082, USA
Listed on 2026-06-01
Listing for:
Acosta Group
Full Time
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Handle incoming client and customer inquiries and outgoing follow-up through phone and email, including services offered, repair pricing, delivery information, repair status, crafting repair estimates, processing approvals, no-fault-found troubleshooting, additional information required or accessories needed requests.;
Work with repair and engineering teams as point of contact obtaining necessary technical information to support and/or expedite repair process if necessary.;
Resolve customer requests, questions and complaints in a timely manner determining best use of resources and if necessary, corrective actions.;
Handle new account inquiries and forward to the appropriate department(s);
Follow the client's scripting and training documentation to handle inquiries.
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