Customer Service Associate

Location:

Enfield, Connecticut

CoWorx Staffing is hiring for a Customer Service Representative in Enfield, CT. Responsibilities:
In the Customer Service role, you are responsible for providing timely, professional, and customer-focused support to internal departments and external customers. This includes responding to inquiries, resolving issues, delivering accurate information, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to uphold company values in all interactions. Hours are Monday-Friday 8:30am-5pm.

$20/hour.

• Maintains a positive work atmosphere and communicates in a professional manner with customers, co-workers, and supervisors.
• Communicates with customers and vendors via phone, e-mail, fax and in person for both on-site and off-site visits as required.
• Maintain detailed Client Profiles that include contact information and any other client specific requests.
• Monitors receipt of mailing components, verifies that the quantity is sufficient for the job requirements, reviews materials for compliance with postal regulations, and brings potential issues to the attention of the appropriate member of management/sales.
• Uses Mail-shop software to create Work Orders for other departments, generate postage requests, track postage receipts, monitor inventory history/usage, generate inventory reports, and create initial invoices for review.
• Uses multi-tasking skills to manage multiple projects at various stages in the production processes and to assure that client schedules and expectations are met by maintaining a detailed and updated schedule of all ongoing jobs.
• Identifies project issues, changes, or delays and communicates with appropriate production and management staff to effectively provide resolution and customer feedback.
• Consistently update and expand knowledge of postal rules and regulations. Ensure clients are in compliance with all USPS regulations and that all necessary paperwork is updated.
• Trains on inside sales responsibilities, such as making calls to their existing client base to promote and educate clients on Company’s diversified services. Identifies leads and forwards to the appropriate salesperson. Train on creating estimates with Sales and Senior CSR staff.
• Supports team members through cross training to provide coverage during vacation, sick time and busy production periods as required. Perform various other job duties as assigned including phone coverage.

• Previous Microsoft Office experience required
  - Word and Excel
• 2 years Customer Service/clerical experience preferred.

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.