IT Operations Manager

Be part of a team focused on enabling the success of Farm Credit East’s staff through world‑class technology support. Farm Credit East’s success is built on its ability to leverage technology and staff to provide a high‑class customer and employee experience. This position provides staff the support and resources they need to deliver the level of service Farm Credit East is known for.

We are One Team Working Together with a focus on our five pillars:
Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

• The IT Operations Manager is accountable for the end-to-end stability, security, and performance of Farm Credit East’s enterprise technology environment. This role leads the teams responsible for infrastructure, cloud platforms, end user computing, and IT service management, ensuring that technology operations consistently enable high‑quality employee and customer experiences across all FCE locations.
• The manager drives operational excellence across a multi-state footprint, strengthens compliance with regulatory and audit expectations, and ensures that IT services meet the needs of lending, financial services, and advisory operations. This role is a key operational leader who translates strategy into execution, modernises legacy environments, and builds a resilient, secure, and scalable technology foundation.

• Oversee daily operations of servers, networks, storage, virtualization, and hybrid cloud environments.
• Ensure high availability of mission‑critical systems supporting lending and financial services.
• Partner with Infrastructure Manager to modernise legacy systems, improve network resilience, and optimise cloud adoption.
• Govern patching, upgrades, lifecycle management, and configuration standards.
• Strengthen monitoring, observability, and proactive incident prevention.

• Lead the Technology Support team to deliver consistent, high‑quality support across all Marketplace locations.
• Ensure efficient onboarding, device deployment, asset lifecycle management, and physical security support.
• Standardise endpoint configurations, imaging, MDM, and security baselines.
• Reduce ticket volume through automation, knowledge management, and root‑cause elimination.
• Own ITSM processes: incident, problem, change request, inventory management and service catalog.
• Ensure all technology acquisitions follow Farm Credit East’s procurement standards, including adherence to approved purchasing workflows, documentation requirements, and vendor evaluation criteria.
• Oversee SLA performance for FPI and all key vendors; ensure transparency and accountability.
• Build organisation‑wide reporting on service performance, outages, and compliance exceptions.
• Drive cross‑team coordination to resolve systemic issues and improve service quality.

• Partner with Information Security to maintain compliance with FFIEC, SOC, NIST, and internal audit requirements.
• Ensure operational controls such as access management, logging, monitoring, and DR/BCP are consistently executed.
• Lead operational readiness for audits, penetration tests, and regulatory reviews.
• Reduce operational risk through process maturity, automation, and disciplined change management.
• Manage relationships with technology vendors, MSPs, and service providers.
• Oversee procurement, contract renewals, and performance evaluations.
• Lead or support IT projects, including infrastructure modernisation, cloud migrations, and system integrations.

• Serve as a technical mentor and subject‑matter expert for infrastructure team members.
• Partner with learning and development teams to improve staff understanding and effective use of cloud and infrastructure technologies.
• Promote best practices, standards, and reusable patterns across the infrastructure environment.

• Build effective working relationships across technology, business, and vendor teams.
• Provide outstanding internal…