IT Operations Manager

Company Description

Farm Credit East provides comprehensive credit and financial services to over 18,000 customers across eight states in the Northeast:
Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, and Vermont. As part of the national Farm Credit System, the leading lender to U.S. agriculture since 1916, the organization is dedicated to supporting agricultural and rural communities. Through a borrower-owned cooperative model, Farm Credit East offers tailored services that include tax preparation, financial record-keeping, business consulting, and insurance solutions.

With a century-long commitment, Farm Credit East continues to be a reliable financial partner in all market conditions. Visit  to learn more.

This is a full-time on-site role for an IT Operations Manager, based in Enfield, CT. The IT Operations Manager will oversee daily IT operations, manage IT teams, and ensure efficient delivery of IT services. Responsibilities include coordinating IT infrastructure, providing technical support, managing IT service processes, and ensuring system reliability. The role will involve strategizing and implementing IT management policies to support the organization’s goals while maintaining seamless operational functionality.

Be part of a team focused on enabling the success of Farm Credit East’s staff through world class technology support. Farm Credit East’s success is built on its ability to leverage technology and staff to provide a high-class customer and employee experience. This position provides staff the support and resources they need to provide the level of service Farm Credit East is known for.

We are One Team Working Together with a focus on our five pillars:
Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information.

• The IT Operations Manager is accountable for the end to end stability, security, and performance of Farm Credit East’s enterprise technology environment. This role leads the teams responsible for infrastructure, cloud platforms, end user computing, and IT service management, ensuring that technology operations consistently enable high quality employee and customer experiences across all FCE locations.
• The manager drives operational excellence across a multi state footprint, strengthens compliance with regulatory and audit expectations, and ensures that IT services meet the needs of lending, financial services, and advisory operations. This role is a key operational leader who translates strategy into execution, modernizes legacy environments, and builds a resilient, secure, and scalable technology foundation.

• Oversee daily operations of servers, networks, storage, virtualization, and hybrid cloud environments.
• Ensure high availability of mission critical systems supporting lending and financial services.
• Partner with Infrastructure Manager to modernize legacy systems, improve network resilience, and optimize cloud adoption.
• Govern patching, upgrades, lifecycle management, and configuration standards.
• Strengthen monitoring, observability, and proactive incident prevention.

• Lead the Technology Support team to deliver consistent, high quality support across all Marketplace locations.
• Ensure efficient onboarding, device deployment, asset lifecycle management, and physical security support.
• Standardize endpoint configurations, imaging, MDM, and security baselines.
• Reduce ticket volume through automation, knowledge management, and root cause elimination
• Own ITSM processes: incident, problem, change request, Inventory Management and service catalog.
• Ensure all technology acquisitions follow Farm Credit East’s procurement standards, including adherence to approved purchasing workflows, documentation requirements, and vendor evaluation criteria.
• Oversee SLA performance for FPI and all key vendors; ensure…