Product Specialist

Join a USA Today Top Workplace!

MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America.

We offer career growth opportunities as a fast growing company in a high demand industry.

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

The Product Specialist will interface with the sales and engineering teams to ensure we deliver the right message to customers. The Product Specialist will collaborate with marketing and sales to develop technical product collateral such as brochures, explanation of benefits, videos and more. Information will be gathered in conjunction with engineering to ensure technical info is correct and presented in an appropriate manner.

The Product Specialist will be key in fielding technical questions in the sales process, and reporting issues to the engineering team post-sale.

• Contact customers via phone, email, or in person to discuss product benefits, problems, or concerns
• Assist in creating and distributing product collateral
• Assist in identifying potential customers for products
• Follow up with current customers during new product launches
• Listen to customer complaints and relay pertinent information to engineering and product development team
• Work with different departments within the company to ensure information is correct and tasks are completed.

• Perform related duties as required

• High school diploma or GED required
• Understanding of Microsoft Office
• Ability to multitask
• Customer service skills
• Problem solving skills
• Demonstrates attention to detail
• Strong organization skills
• Collaborative communicator, building strong relationships and fostering teamwork
• Understanding and capable of following company standard operating procedures

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight…