Team Lead, Retail

Position Overview

Team Lead at Lens Crafters, part of Essilor Luxottica, responsible for providing outstanding customer service and managing optical and lab processes to support store success.

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Proactively and accurately execute sales and product knowledge tasks.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as an alternate store key holder.
• When working in the lab, custom fit glasses and accurately place prescription lenses.
• Collaborate with associates to strengthen their knowledge, skills, and certification for lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Operate, clean, and maintain lab tools and systems.

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Basic math skills.
• Sales skills.
• Problem‑solving ability.**
• Familiarity with cash register, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery and instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Competitive pay, potential bonus or commission, and a comprehensive total rewards package including health care, retirement savings, paid time off, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.