Case Manager

Case Manager

Salary: $56,000

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward‑thinking, family‑owned company where creativity is encouraged? As a Case Manager, you will assist individuals in becoming job‑ready by addressing barriers to employment. You will work within the American Job Center with Navigators, Case Managers, and Career Advisors to provide services that help jobseekers achieve self‑sufficiency through clear, actionable plans.

• Conduct assessments and develop personalized employment plans.
• Provide support with resume writing, job search, and interview preparation.
• Coordinate access to training programs and support services.
• Ensure clients overcome obstacles and achieve successful employment outcomes.

• Implement federal and state regulations to achieve quality outcomes and job‑ready status.
• Build professional one‑on‑one working relationships with customers to assist in eliminating challenges that hinder obtaining and retaining employment.
• Provide referrals to appropriate One Stop services, business services units, online learning centers, and community or social service agencies as needed.
• Encourage customers to participate in and follow through with planned activities outlined in contracts with the funding agency.
• Maintain accurate individual case files for each registered customer.

• Build professional one‑on‑one working relationships with customers to assist in eliminating challenges that hinder obtaining and retaining employment.
• Guide jobseekers through the preparation of individual employment plans based on specific occupational goals.
• Provide referrals to appropriate One Stop services, business services units, online learning centers, and community or social service agencies as needed.
• Provide advanced coaching on resumes, online presence, interview preparation, post‑interview feedback, and job search techniques and sources.
• Maintain accurate and well‑organized case notes while ensuring timely completion of entries.

• Prior experience in case management or a related field is required.
• Familiarity with and knowledge of social services and resources to connect clients.
• Excellent written and verbal communication skills.
• Experience working with customers of varying skills, experiences, and diverse backgrounds.
• Experience in a fast‑paced environment and managing a case load of clients.
• Demonstrated proficiency in data entry with a strong attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, is essential for report generation and data analysis.

• Bachelor's Degree.

EDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.