Clinical Student Administrator

Clinical Student Administrator

The Clinical Student Administrator (CSA) plays a critical role in supporting medical students during their clinical years by ensuring timely placement in core and elective clerkships at approved clinical training sites that meet University requirements. This position manages assigned cohorts of students, ensuring accurate enrollment, compliance with licensure and residency requirements, and steady progress toward degree completion. The CSA serves as a resource for students, faculty, and staff, providing guidance, support, and advocacy.

This individual ensures all interactions with students are documented in Salesforce and/or CSM for accuracy, continuity, and accountability. Reporting to the Assistant Director of Clinical Education Operations, the CSA works under general supervision, exercising initiative, judgment, and student‑centered service.

• Serve as the primary point of contact for clinical students.
• Provide one‑on‑one and group support to medical students via in‑person meetings (on‑campus), phone, video conferencing, and email, ensuring coverage throughout the day in collaboration with peers.
• Conduct bi‑monthly check‑ins with each assigned student to review progress, answer questions, and guide them through meeting graduation requirements.
• Document all student interactions.
• Advise students on licensure and residency requirements and connect them with University resources to promote success.
• Act as a student advocate by helping resolve issues and escalating concerns appropriately.

• Schedule students for 3rd and 4th year rotations; monitor and update schedules to maintain accurate enrollment reporting.
• Ensure students meet and maintain eligibility requirements (health documentation, compliance standards, etc.) prior to clerkships.
• Update and maintain student records in and related systems, scanning documents into enterprise content management platforms as needed.
• Conduct weekly reviews of reporting tools to identify and close gaps in student schedules.
• Collaborate with the Office of the University Registrar to ensure graduation eligibility requirements are met.

• Partner with faculty, clinical site staff, and University departments (Academics, Registrar, Bursar, etc.) to streamline processes and ensure students receive consistent, high‑quality support.
• Provide updates and insights to leadership regarding student progression, schedule management, and systemic challenges.
• Contribute to University workshops and student events to enhance the student experience.

• Access and analyze key reports to ensure timely progression of students through clinical years.
• Maintain compliance with institutional policies, accreditation standards, and licensure/residency regulations.
• Evaluate and verify student status using system research to ensure due diligence.

• Provide coverage for core functions as needed to ensure uninterrupted service to students, graduates and staff.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.

• Strong proficiency in Microsoft Office Suite, enterprise resource systems, and content management platforms.
• Advanced ability to manage data and create/update Excel documents.
• Demonstrated ability to research, analyze, and generate accurate reports.
• Strong written and verbal communication skills, with the ability to present information clearly to diverse audiences.
• Skilled in case management and documenting interactions in enterprise systems.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Familiarity with NBME, AOA, COMLEX, USMLE and others.

• Bachelor’s degree required; relevant experience in medical education or a high‑volume student services/customer service field may substitute for degree.
• 2–4 years of prior experience in education, counseling, or a related field preferred.

• Stand…