Service Advisor

Our Goal at Loveland Buick GMC is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

WE OFFER:

• Pay based on experience
• Medical & Dental, Vision, and Life Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture

RESPONSIBILITIES:

• Perform work specified on the repair order with efficiency and in accordance with dealership policies
• Test components and systems, using diagnostic tools and special service equipment; test drive vehicles
• Diagnose, maintain, and repair vehicle automotive systems
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Complete online multi-point inspection report
• Execute repairs under warranty to manufacturer specifications

REQUIREMENTS:

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on the age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of the cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a must
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• ADP computer experience is a plus

Loveland Buick GMC is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, work experience, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.