Account Manager, SMB

Company Overview

Digible is a privately owned and operated digital marketing company founded in 2017 with a mission to bring cutting‑edge solutions to the multifamily industry. We offer a full suite of digital services, alongside Fiona, our predictive analytics platform—the first of its kind.

At Digible, we take pride in our collaborative, transparent, and authentic culture. Since 2021, we’ve been recognized as a Top Workplace in Colorado and secured the #8 spot in the Best Places to Work Multifamily rankings. From our hiring process to our All‑Hands meetings and Town Halls, our values are at the core of everything we do.

We believe diversity fuels innovation, and we strive to create an inclusive environment where everyone can bring their authentic selves to work. If you’re ready to do the best work of your career, we’d love to have you on the team!

• Authenticity – The commitment to be steadfast and genuine with our actions and communication toward everyone we touch.
• Curiosity – The belief that a deep and fundamental curiosity (“why”) in our work is vital to company innovation and evolution.
• Focus – The collective will to remain completely devoted and ultimately accountable to our deliverables.
• Humility – The recognition and daily practice that “we” is always greater than “I”.
• Happiness – The decision to prioritize passion and love for what we do above everything else.

Digible, Inc. is looking for an Account Manager to join our team! Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.

An Account Manager joining this team will oversee a portfolio of small‑to‑mid‑sized clients and provide strategic digital marketing insight and recommendations, working cross‑departmentally to advance department and company initiatives. This role is perfect for someone who excels at managing many moving parts while still providing a personal, thoughtful service experience. The Account Manager Small Business (SMB) PMC Portfolio will serve as the main point of contact for these clients, overseeing all digital aspects of their campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more.

• Love regularly communicating directly with clients to build relationships and find ways to proactively provide value
• Stay current with digital marketing trends and innovation
• Serve as the main contact for a large roster of smaller accounts, maintaining a friendly, consultative approach with all clients, regardless of budget
• Enjoy turning complex data into clear, actionable insights that non‑industry experts can digest
• Enjoy diving into performance metrics and finding optimization opportunities
• Maintain exceptional responsiveness via email
• Value organization, thorough follow‑up, and a high standard of detail
• Thrive in collaboration and naturally think “we” instead of “I”
• Are not afraid to give valuable constructive feedback
• Care deeply about the client experience and take ownership of outcomes
• Are eager to grow, learn, and advance your career in digital marketing

• Manage all aspects of client relationships including 120‑140 accounts, a high‑volume of PMCs, maintaining response time SLA`s and a monthly retention rate of 96%+
• Provide monthly performance reports with actionable recommendations by set deadlines
• Collaborate with the Paid Media, Organic, and Tech teams to optimize campaign performance across all channels
  
  Develop and maintain a full understanding of marketing, products/services and digital strategy for assigned clients
• Keep track of small and large details and delegate/work closely with other members supporting the accounts
• Proactively monitor and analyze campaign data to identify trends, issues and opportunities for improvement, partnering cross‑functionally to optimize campaigns for best ROI
• Monitor client KPIs, retention, and satisfaction, taking proactive action to improve portfolio health

• Client Retention:
  Maintain a 96%+ monthly retention rate across assigned accounts through proactive communication and strategic follow‑through
• Client Satisfaction:
  Achieve a minimum CSAT score of 80+%, demonstrating consistent delivery of exceptional service
• Performance Delivery:
  Provide all monthly and mid‑month reports by deadlines, ensuring 100% data accuracy and actionable insights
• Portfolio Health:
  Monitor KPIs to maintain campaign performance benchmarks and address risks within 48 hours of identification
• Operational Consistency:
  Uphold internal standards for response time (