Principal Loyalty Strategy Analyst
Listed on 2026-07-01
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Business
Data Analyst, Business Analyst, Business Intelligence, Business Systems & Technology Analysis
Company Summary
Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award‑winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Join our Retention Strategy team as a Principal Strategy Analyst focused on driving customer loyalty and lifetime value for the SLING and DISH Video Services portfolio. In this role, you’ll leverage advanced analytics, coordination of new data and insights, develop decision‑driving financial models, and project manage through cross‑functional collaboration to execute on strategies you develop. The daily objective will be to design and execute strategies that reduce churn, improve profitability, and elevate the customer experience.
We’re looking for a data‑driven problem solver with strong business acumen and a passion for turning insights into impact.
- Use data insights to evaluate trends, develop solutions, and execute initiatives that enhance customer loyalty in a dynamic and evolving content ecosystem
- Build and maintain financial models to projects and evaluate business and project performance, inform strategic decisions, and maximize profitability in partnership with our finance teams
- Lead key product initiatives, from concept through execution, ensuring cross‑functional alignment with product teams to generate measurable results
- Support the development and implementation of AI/ML‑driven initiatives to identify churn risk, optimize spend, and enhance operational performance
- Serve as an internal consultant to the business, synthesize complex data into actionable recommendations and deliver insights to senior leadership, including VPs and SVPs
- Partner closely with Finance, Marketing, Product, and Operations to design and execute retention strategies that drive measurable impact
- Use SQL, Adobe Analytics, Tableau, and Excel to build dynamic reports, extract insights from large datasets, and consult on data‑driven business decisions
Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring):- Advanced in SQL, Tableau, and Excel for analytics and reporting
- Demonstrated expertise in financial modeling and forecasting for business decision‑making
- Strong ability to analyze complex datasets and translate findings into actionable insights
- Exceptional communication and storytelling skills, with experience presenting to executive audiences
- Excellent project management and organizational abilities, capable of managing multiple high‑impact initiatives simultaneously
- Bachelor’s degree in a quantitative, analytical, or business‑related field (required)
- 8‑12 years of experience in analytics, finance, or strategy, preferably in subscription‑based or customer‑focused industries
Visa sponsorship not available for this role.
Salary Ranges: $96,250.00/Year – $/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location.
Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest…
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