Billing Operations Manager

Job Title

Billing Operations Audits and Exceptions Team Leader

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The Billing Operations Audits and Exceptions team requires structured leadership to manage daily transactional workflows, performance evaluations, and career growth. Operational bottlenecks and routine reporting currently consume valuable resources that could be optimized through automated anomaly detection, machine learning, and AI-assisted workflows. This role resolves these inefficiencies by leading system integration releases and implementing predictive analytics to align team performance with department objectives.

Success depends on maintaining seamless data integration across customer-facing systems while driving the team's data literacy and technical capabilities.

What Success Looks Like (Objectives)

• Manage daily Billing Operations Audits and Exceptions team workflows, hiring, and performance while guiding the team in adopting AI-assisted workflows and data literacy
• Integrate AI tools, machine learning concepts, and automation into complex billing procedures to streamline routine tasks, reduce resource allocation, and eliminate operational exceptions
• Coordinate all customer-facing and non-customer-facing billing and credit release activities to ensure seamless data integration and zero business disruption
• Establish and execute department OKRs by utilizing data analytics and predictive AI insights to forecast trends and align operational milestones
• Develop automated anomaly detection processes and reporting structures using databases and external data sources to deliver measurable results

Core Skills and Competencies (What you'll bring)

• Advanced expertise in Microsoft Excel, including pivot tables, SUMIF, VLOOKUP, and macros, to manipulate and analyze complex financial and operational datasets
• Practical AI literacy and application skills, specifically the ability to leverage machine learning concepts and automated workflows to optimize business processes
• Strong analytical capabilities to interpret operational metrics, define systemic problems, collect data, and establish facts to draw valid conclusions
• Professional communication skills to present clear, concise, and actionable data-driven insights to diverse internal departments
• Leadership experience in managing team performance, directing workflow operations, and fostering professional development in a technical billing environment

Additional Qualifications

• Experience with SQL or Python

Minimum Requirements

• Minimum Education:
  
  Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a related field
• Minimum Experience:
  
  2 years of experience in billing operations, financial analysis, or a related operational role
• Required Technical
  
  Skills:
  
  Must have at least 2 years of experience with:
• Microsoft Excel (including Pivot Tables, SUMIF, VLOOKUP, and Macros)
• Microsoft Office Applications and Google Suite

Visa sponsorship not available for this role

Compensation: $72,350.00/Year - $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo Star will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.