Sr. Insights & Intelligence Analyst

Sr. Insights & Intelligence Analyst The Insights & Intelligence Analyst will execute the intelligence foundation that enables Red Robin to better understand its guests, competitors, market dynamics, customer experience, and business performance. Equal parts intelligence analyst, dashboard builder, storyteller, and strategic thought partner, this role will create the reporting frameworks, dashboard ecosystems, scorecards, and intelligence programs leadership relies on to make informed business decisions.

This role will provide ongoing support and performance visibility across Marketing, Loyalty, CRM, Paid Media, Culinary, Pricing, Customer Experience and Operations. The analyst will be responsible for aggregating customer, operational, competitive, market, and guest experience insights across the organization to produce enterprise reporting, business reviews, and actionable recommendations.

The Insights & Intelligence Analyst will help build a new generation of intelligence capabilities for Red Robin by integrating data and insights from customer experience platforms, customer engagement platforms, guest feedback systems, digital platforms, loyalty programs, social listening platforms, market intelligence sources, and competitive intelligence tools into a unified business intelligence ecosystem.

This position will both build something new while supporting critical initiatives such as customer experience improvement, customer retention, loyalty engagement, menu innovation, pricing strategy, First Choice decisioning, market intelligence, competitive intelligence, and executive business reviews. Success requires a builder mindset and comfort operating in an environment where reporting frameworks, intelligence programs, dashboards, and business review processes are actively being developed.

The role will partner closely with Marketing, Culinary, Pricing, Customer Experience, Operations, Finance, Loyalty, and CRM while helping establish and scale Red Robin's Growth, Intelligence & Decisioning capability.

Essential Functions of the Job Customer Experience & Voice of Customer Intelligence Analyze customer experience, guest feedback, Voice of Customer, loyalty, customer satisfaction, and sentiment data across multiple sources.

Monitor customer experience performance and identify opportunities to improve guest satisfaction, retention, engagement, and loyalty.

Develop recurring reporting on customer experience trends, guest feedback themes, customer pain points, and service opportunities.

Aggregate and synthesize customer experience insights from customer feedback platforms, guest relations systems, review platforms, and operational data sources.

Partner with Customer Experience, Operations, Marketing, Loyalty, and Culinary teams to translate customer insights into actionable business recommendations.

Identify emerging customer needs, behavioral shifts, and experience opportunities through structured intelligence programs.

Support customer journey analysis and identify opportunities to improve guest engagement throughout the customer lifecycle.

Market, Consumer & Competitive Intelligence Develop recurring competitive intelligence reporting to monitor competitor performance, promotional activity, menu innovation, pricing actions, and market trends.

Monitor industry benchmarks, market intelligence, consumer trends, and category performance to identify opportunities and risks.

Support Marketing, Culinary, Pricing, Loyalty, and Customer

Experience with ongoing business intelligence and market insights.

Aggregate customer, market, competitive, and operational intelligence into actionable business recommendations.

Identify emerging industry trends, shifts in consumer behavior, and competitive threats that may impact business performance.

Develop intelligence frameworks that support strategic planning, innovation, pricing, menu development, customer acquisition, and retention initiatives.

Provide intelligence support for First Choice and enterprise decisioning initiatives.

Reporting, Dashboarding & Business Intelligence Build dashboards, scorecards, and reporting frameworks supporting Marketing, Loyalty, CRM, Customer Experience, Culinary, Pricing and Operations.

Create recurring business reviews that communicate performance drivers, opportunities, and risks.

Develop self-service reporting environments that improve visibility and accessibility of business intelligence across the organization.

Establish KPI governance, reporting standards, and performance measurement frameworks.

Create and maintain scorecards supporting enterprise performance management.

Support recurring reporting on customer engagement, loyalty performance, customer experience, menu performance, pricing performance, and marketing effectiveness.

Ensure reporting outputs are scalable, repeatable, trusted, and aligned to organizational goals.

Translate complex datasets into visualizations, narratives, and business stories that support decision making.

Intelligence Integration &…