Payments Data Analyst

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Payments Data Analyst addresses critical operational challenges by monitoring and optimizing the performance and health of financial operations. This role focuses on analyzing complex transactional metrics and trends to proactively identify inefficiencies, mitigate financial risks, and streamline collections processes. By serving as an analytics expert, the position transforms raw data into actionable insights and communicates clear strategic conclusions to stakeholders across the organization.

What Success Looks Like (Objectives):

• Read, analyze, and interpret key operational metrics to define business problems and establish clear facts; draw sound conclusions to communicate findings concisely to a wide audience of internal departments
• Prepare, produce, and validate daily, weekly, and monthly reports designed to alert the business to unforeseen fluctuations; design and implement proactive reporting alerts for critical business metrics to safeguard operational health
• Locate, weave together, and validate the accuracy of various data sources to build comprehensive reporting; deliver tailored insights for all levels of operations management to support department OKRs
• Analyze and interpret metric trends to identify process improvements; focus on reducing risk and fraud while simultaneously enhancing collection efficiency and customer satisfaction
• Perform special projects, research, and analysis to deliver strategic presentations requested by senior management; leverage automated tools to enhance reporting efficiency

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring):

• Strong analytical and problem-solving abilities, with a proven track record of translating data findings into clear, actionable business recommendations
• Excellent communication, presentation, and technical documentation skills essential for stakeholder collaboration
• Advanced proficiency in Microsoft Excel, including experience with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
• A comprehensive understanding of the payment lifecycle alongside expertise in billing, collection, risk, or fraud management
• Foundational AI literacy, featuring the ability to leverage AI applications to optimize data interpretation and workflow efficiency

Additional Qualifications:

• Proficiency with Microsoft Office Applications including Outlook, Word, and Power Point
• Experience with Tableau and VBA for Office
• Familiarity with the Google Office Suite

Minimum Requirements:

• Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a similar quantitative field, or equivalent experience
• 2-4 years of relevant professional experience
• 2-4 years of experience with SQL

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen,…