Operations Specialist

Position Overview
As an Operations Specialist, you will be an integral part of the team, contributing to the seamless functioning of various office operations. This multifaceted role requires a versatile professional with expertise in customer service, personnel and operations support. The successful Operations Specialist will excel in a dynamic environment, demonstrating the ability to handle diverse tasks efficiently.

Location :
Englewood, CO

Compensation: $20-$22/HR, + Incentive Potential

Benefits Overview:

• Health, Dental, Vision Insurance
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan

• Company-Paid Life Insurance
• Paid Holidays, Paid Vacation Days, Paid Sick Days
• Opportunities to advance and grow professionally

Essential Job Functions

• Act as a point of contact for inquiries, providing exceptional service and fostering positive relationships with a diverse range of individuals, including patient families, caregivers, colleagues, and external stakeholders.

• Collaborate with teams to enhance overall customer satisfaction and experience.

Physician signature management

• Track and obtain signed plans of care (POCs) from ordering medical personnel (e.g., Physician, Nurse Practitioner)

• Manage physician order tracking in my Unity

• Support clinical team in assembling initial POC packets and submitting for timely signatures.

• Assemble and submit re-certification POC packets with required paperwork and request physician

• approval on behalf of clinical teams.

Location Support

• Assist with coordination of day-to-day office operations, ensuring a well-organized and efficient workspace.

• Management and maintenance of documentation and records.

• Submission and tracking of requested documentation and records.

• Coordinate logistics for meetings, events and office functions.

• Oversee office supplies, equipment, and facilities to maintain optimal functionality.

• Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.

• Mail distribution to appropriate staff member or department.

• Process invoices according to branch location guidelines.

• Perform other duties as needed to support location needs.

Personnel Support

• Support various personnel functions, including onboarding, offboarding, and record-keeping.

• Coordinate fingerprinting needs for any relevant contracts to ensure timely completion.

• Assist with recruiting activities.

• Ensure the security, accuracy, and completeness of caregiver personnel files to include:
o Verifying and maintaining caregiver credentials (licenses and certifications).
o Creating and providing monthly evaluation and skills report to Director(s).

• Serve as a backup to payroll processes during the absence of the Client Service Supervisor or Executive Director, as needed, ensuring continuity and accuracy in payroll operations.

Requirements

• High school diploma or GED

• Two (2) years general office experience

• Proficient typing skills

• Proficient Microsoft Office skills

Preferences

• Private duty, home care or health care experience

• Advanced Microsoft Excel skills

Other Skills / Abilities

• Must always maintain company and employee confidentiality.

• Must maintain professional boundaries at all times.

• Ability to remain calm and professional in stressful situations.

• Attention to detail.

• Time Management

• Effective problem-solving and conflict resolution

• Excellent organization and communication skills

Physical Requirements

• Must be able to speak, write, read, and understand English.

• Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.

• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.

• Must be able to sit and climb stairs.

• Must have visual and hearing acuity.

Environment

• Performs duties in an office environment with occasional field visits during agency operating hours

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee…