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Senior Escalation Manager — Customer Crisis Lead
Job in
Englewood, Arapahoe County, Colorado, 80151, USA
Listed on 2026-02-11
Listing for:
Quantum
Full Time
position Listed on 2026-02-11
Job specializations:
-
Customer Service/HelpDesk
Technical Support -
IT/Tech
Technical Support
Job Description & How to Apply Below
A technology company located in Englewood, Colorado, is seeking an Escalation Manager to lead the resolution of major customer issues. This role centers around maintaining customer satisfaction and involves working collaboratively across different teams, including support and engineering. The ideal candidate has over five years of experience in technical escalation and customer experience management. The position promises a competitive salary range and offers opportunities for professional growth while ensuring customer needs are met effectively.
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Position Requirements
10+ Years
work experience
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