Client Relations Job Englewood area,Colorado USA,Customer Service/HelpDesk

Summary

The Client Relations is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Client Relations is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow up and invoicing.

Duties & Responsibilities

Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.

Plan and manage active trips for clients following the Jet Linx Service Standards.

Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.

Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.

Proactively communicate, document, and resolve complaints, escalating to management as necessary.

Provide internal and external follow-up to resolve any service failures appropriately.

Perform Client Relations base duties as needed.

Regular and predictable on-site attendance required.

Demonstrate Jet Linx’s core values and “Supply the High” in all interactions.

Perform other duties as assigned.

Knowledge, Skills & Abilities

Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
Establish and maintain effective relationships with clients
Ability to work flexible, non-standard hours including nights, weekends, and holidays
Proficient with Microsoft Office Suite
Ability to work both independently and as part of team
Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers
Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
Ability to maintain the confidentiality of sensitive information
Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
Ability to multi-task and complete work within assigned timelines under minimal supervision
Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
Operate office equipment as needed

Education and Work Experience

Bachelor’s degree or 2+ years’ experience in an aviation service role
2 years of professional customer service experience required
Aviation industry experience or interest preferred

Physical Requirements

Majority of work is completed in a normal office work environment
Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions
Must be able to move up to 25 pounds on an infrequent basis

Documentation Requirements

Ability to obtain a U.S. drivers license
Proof of eligibility to work in the US

Compensation

Jet Linx offers a competitive compensation and benefits package to team members. Starting base annual salary for this position ranges from $53,000 to $74,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6 company match, paid time off and company paid life and short-term disability coverage

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