Customer Service Representative

About GO Car Wash

GO Car Wash is a fast‑growing brand with 150+ locations across nine states, committed to exceptional service, innovation, and teamwork. Our mission is to become the most admired car‑wash brand globally, creating outstanding customer and employee experiences. Learn more at

Position: Customer Service Representative

Reports To: Customer Service Manager

Location: Hybrid – Rochester, NY or Greenwood Village, CO (2‑3 days in office per week)

As a Customer Service Representative at the GO Car Wash support center, you will support customers by handling inquiries, membership management, billing questions, and basic troubleshooting while delivering a fast, friendly, and seamless experience. You will resolve customer concerns efficiently, update customer accounts accurately, and work closely with teammates and internal partners to ensure issues are addressed quickly. You will also communicate recurring customer feedback or issues to leadership to help improve the overall customer experience.

• Greet and assist customers in a friendly, professional manner.
• Answer questions about wash packages, memberships, and promotions.
• Provide clear guidance to help customers choose the best wash option.
• Deliver a positive experience consistent with company service standards.
• Assist customers with membership questions, sign‑ups, and basic account updates.
• Explain billing, renewal terms, and membership benefits clearly.
• Help address concerns that may lead to cancellations and involve leadership when needed.
• Resolve common customer concerns independently using established guidelines.
• Document customer interactions accurately in company systems.
• Escalate complex issues or complaints appropriately and promptly.
• Share customer feedback or recurring issues with supervisors.
• Participate in team meetings and training.
• Support teammates during busy periods.

• 1+ years of customer service experience (call center, email, or help desk preferred).
• Strong problem‑solving and communication skills.
• Experience using CRM systems or ticketing platforms preferred.
• Car wash industry experience and knowledge of the DRB POS system are a plus.

High school diploma or equivalent required; associate or bachelor’s degree preferred.

• $17‑$24/ hour based on experience and location.
• Hybrid work schedule (2‑3 days in office per week).
• Comprehensive benefits package including health, dental, and vision.
• Paid Time Off (PTO) and holiday pay (compliant with NY labor laws).
• Career growth opportunities in a dynamic, customer‑first company.

GO Car Wash is an equal opportunity employer, welcoming applicants regardless of age, race, gender, national origin, or any other protected status. Join us in driving GO Car Wash towards becoming the world's most admired car wash company.