Titles Specialist

Under the direction of the Titles Manager, the Titles Specialist is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying iLending’s policies.

THIS POSITION IS ONSITE AT OUR ENGLEWOOD, CO LOCATION

• Accurately process incoming auto loan titles daily
• Ability to identify problem areas and make independent decisions to resolve problems / rejections
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner
• Open and accurately record incoming titles daily according to established procedures
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Maintains a professional, calm manner with all professional and business interactions.
• Maintains a high level of confidentiality
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company
• Contributes to effective operations by providing support where and when needed on sale / customer promotion dates
• Perform other related duties as assigned to assure optimum service levels

• High School Diploma or equivalent
• 1+ years of customer service experience
• 1+ years of call center experience, preferred
• Ability to work on multiple computer screens
• Previous loan processing or titles experience
• Microsoft office suite experience

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk upstairs.
• The Team Member is occasionally required to stand for long periods of time, stoop, kneel, crouch or crawl.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

• The noise level is moderate to loud at times and with obscene language from time to time
• The physical exertion is moderate between work and our fun time activities
• Work is performed in an office setting
• There are frequent Team Member/customer contacts and interruptions from the person or the telephone during work hours.

• $20.00 to $22.00 per hour
• Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity
• Bonus eligible the first full month after 60 days of employment and successful completion of probationary period
• For Regular Full-Time Salaried and Hourly positions, Includes Medical, Dental, Vision, PTO, 401(k) match.