Field Service Coordinator

Job Summary

We are looking for a candidate with good customer service experience who can handle and resolve customer issues through phone calls and emails. This role includes processing customer purchase orders, researching and responding to parts inquiries, handling returned goods paperwork, and issuing debit and credit notes. The candidate should be organized, detail-oriented, and able to manage multiple tasks in a fast-paced work environment.

• Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.
• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

• Will focus on coordinator duties for the Service Operations Line of Business.