Bilingual; Burmese + English Customer Service Rep

Job Description

The Bilingual (Burmese + English) Customer Service Rep interacts with customers via telephone or email to assist with a variety of customer inquiries and issues in a centralized customer service environment. They are critical to supporting our sales team and customers. The Customer Service Rep communicates and interacts with customers, vendors and co-workers professionally, ensuring questions are answered accurately and issues are resolved in a timely manner.

• Troubleshoot account problems and resolve other general inquiries over the phone to maximize the customer experience
• Support Account Executives and Account Managers as well as PFG’s national customers with various issue resolution and day-to-day operations of a national account
• Demonstrate functional skill in communicating via email, utilizing basic account information pertaining to the customer
• Process customer orders and issue credits accurately and in a timely manner
• Perform administrative responsibilities such as checking email on a daily basis, writing sample order requests and special orders when necessary
• Work independently and escale issues as appropriate
• Perform other related duties as assigned

• Must be bilingual in Burmese and English
• High School Diploma/Equivalent
• 6+ months of customer service, call center, or closely related experience

$23.00 - $25.00 per hour + 5% annual incentive potential