Customer Care Representative

Description

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.

Englewood, CO 200 10800 E Geddes Ave Suite 200 Englewood, CO 80112, USA

• Location: Onsite in Englewood, CO
• Compensation: $20-25/hr
• Pay or shift range: $20 USD to $24 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Place outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de‑escalation with prompt and effective response
• Strong attention to detail
• Strong note taking skills – effective written communication

• High School Diploma or equivalent
• 2+ years experience call center/phone experience
• Minimum 2 years related mortgage experience a plus, but not required
• Must have high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish a plus

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.