Customer Care Representative

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a mortgage servicer with a reputation for strong customer satisfaction and employee retention.

Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual must have strong time management skills, organization and a good work ethic while supporting the needs of our customers.

• Location: Onsite in Englewood, CO
• Compensation: $20-25/hr

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Place outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
• Answer customer inquiries, complaints, or concerns
• Perform customer service de‑escalation with prompt and effective response
• Maintain strong attention to detail
• Document notes – effective written communication

• High School Diploma or equivalent
• 2+ years experience in call center/phone support
• Minimum 2 years related mortgage experience is a plus, not mandatory
• Must have high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Bilingual in Spanish is a plus

We offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.