Bilingual Customer Care Representative

Who we are

Cornerstone Servicing, a division of Bilingual Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Position:
Bilingual Customer Care Representative

Compensation: $20-25/hr

Location:

Onsite in Englewood, CO

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de‑escalation with prompt and effective response
• Strong attention to detail
• Strong note‑taking skills – effective written communication
• Strong verbal communication skills

• High School Diploma or equivalent
• 2+ years of experience in a call center/phone support role
• Minimum 2 years of related mortgage experience a plus, but not required
• Must have a high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish required

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long‑Term Disability, Short‑Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance‑based bonus based on position and department.

If Cornerstone sounds like the place for you, and if you have the qualifications, drive, and passion to match, we invite you to become a member of our winning team! And remember, once you’re a part of our Cornerstone team, we’ll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there’s something special about working at Cornerstone.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.