Customer Care Supervisor

10800 E Geddes Ave, Suite 200, Englewood, CO 80112, USA

Pay or shift range: $55,000 - $65,000 USD per year.

No agencies or third‑party recruiters please. Thank you!

• Reinforce confidence in CHL's ability to provide best‑in‑class care in mortgage loan servicing by active and effective listening, strong problem‑solving skills, and using positive language skills.
• Monitor and continually develop assigned team.
• Engage with other CHL team members as needed to fully resolve customer inquiries.
• Identify improvement opportunities both within and outside the assigned team to mitigate future customer inquiries and improve overall customer experience.
• Regularly interact with customers to ensure full and complete resolution of customer inquiries.
• Perform other job‑duty related issues as assigned.

• High School Diploma, GED, or equivalent experience.
• Minimum 2+ years of experience in mortgage servicing.
• 2+ years of supervisory experience with leadership abilities.
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills.
• Strong problem‑solving and solid analytical skills with the ability to exercise prudent judgment.
• Exceptional organization and time management.
• Ability to work through stressful situations professionally.
• Attention to detail.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.