Sr. Customer Service Manager - CORE

Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America's leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what's right, and giving back to the communities they serve.

• Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner
• Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external
• Manages daily activities of the operational sales support function
• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
• Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
• Tracks orders and promotions to completion
• Handle and resolve more complex customer requests or complaints
• Controls expenses
• Determines service requirements and standards
• Resolve escalated problems as needed
• Other related duties as assigned

• High School Diploma/GED
• 4-6 Years Previous Customer Service experience
• Leadership/supervisory experience
• Microsoft Excel (pivot tables, v lookups)

• Bachelor's Degree - Business Management or related area

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy;

(2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.