Fire Alarm Service Coordinator 2

Service Coordinator

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service.

Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.

May act as a lead, coordinating the work of others, but not a supervisor.

Performs other duties and responsibilities as requested or required.

Exceptional telephone and personal customer service skills and ability to work under pressure.

Excellent Microsoft Outlook, Excel, and Word skills.

Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.

Strong organizational skills and the ability to handle multiple projects tasks simultaneously.

Excellent ability to facilitate a collaborative working environment for customers and team members.

Fire Alarm experience and knowledge of NFPA
72, Fire Permit Processing and Subcontractor Management

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

10 Company Holidays and Paid Time Off starting at 13 days annually

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Corporate Social Responsibility Day

Cell phone reimbursement (if applicable)

Paid parental leave

Education:

College degree, trade school or equivalent experience

Minimum Experience:

3-5 years call center, dispatch, or administrative

Must have Fire Alarm Experience

Knowledge of NFPA 72, AHJ, Fire Permit Process and Subcontractor Management

Experience in a construction industry environment

The expected compensation range for this position is between $27.00 - $34.00 per hour, depending on experience.