Flight Quality Specialist

ONEflight is looking for Flight Quality Specialists, also known as Flight Followers. This incumbent will gather all passenger flight information from the Operations team and Concierges Dept. You will track flights until wheels down to make sure the Client flight was satisfactory; catering and transportation needs were on par to ensure superior trip execution and a flawless client experience.

• Responsible for proactive communication with flight coordinators and the concierge’s department in a timely manner.
• Will keep the appropriate department informed of any concerns with client flights.
• Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates.
• Works in partnership with Operations and Concierges to understand the needs of all passengers before and during each flight and upon arrival to destination airports.
• Interfaces directly with FBO personnel to advise of aircraft arrivals and manage customer requests.
• Effectively communicates and escalates operational issues and specific trip logistics as needed.

• Bachelor’s Degree in Aviation preferred but not a requirement.
• 2-3 years of client service experience in travel, hospitality or similar high-touch customer service experience preferred.
• Highly detail-oriented with excellent organizational skills.
• Demonstrable ability to forge trusted relationships with internal and external customers.
• Must be able to handle confidential information.
• Dynamic individual who thrives in a fast-paced environment.
• Excellent verbal and written communication skills, and interpersonal skills.
• Must be proficient with Microsoft Office and Google environment.
• Must be available to work flexible shifts which may include early am, weekends and maybe include holidays.

• Or OVERNIGHT 9:00 pm-6:00 am Friday-Tuesday, Wed/Thurs OFF