Customer Service Specialist; Financial Services

Position: Customer Service Specialist (Financial Services)
Customer Support Representative (Financial Services / Lending Industry)

Centennial, CO - 100% Onsite Work

About the Opportunity

Join a fast-growing leader in the credit union and consumer lending industry that helps connect borrowers with affordable financing solutions. This organization is passionate about supporting communities through the "people helping people" philosophy and has built a reputation for investing in employee development, career growth, and exceptional customer service.

This is an excellent opportunity for customer service professionals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer experiences.

Position Overview

As a Customer Support Representative, you will serve as a key point of contact for borrowers, dealerships, credit unions, and internal stakeholders. You will resolve inquiries, troubleshoot issues, educate customers on products and systems, and work toward first-call resolution whenever possible.

The ideal candidate has a strong customer service experience, excellent communication skills, and the ability to remain professional while handling challenging situations.

Key Responsibilities

+ Answer incoming customer calls promptly while maintaining service level expectations

+ Make outbound calls to borrowers, dealerships, and credit union partners

+ Identify customer needs, provide solutions, and follow up on unresolved issues

+ Deliver exceptional customer service through phone, email, and written communication

+ Build strong relationships with external partners and internal teams

+ Educate customers and business partners on systems, processes, and program requirements

+ Troubleshoot account, funding, and transaction-related issues

+ Manage assigned work queues and meet established service level agreements (SLAs)

+ Process customer requests and support operational functions as needed

+ Maintain accurate documentation and records

+ Ensure all communications are professional, courteous, and compliant with company standards

Qualifications

+ High School Diploma or GED

+ Minimum 2 years of call center customer service experience

+ Minimum 2 years of experience focused on first-call resolution

+ Strong employment stability and demonstrated tenure in previous positions

+ Excellent attention to detail and accuracy

+ Proficient with Microsoft Office applications

+ Strong verbal and written communication skills

+ Professional, reliable, and dependable work ethic

+ Ability to remain calm and effective during difficult customer interactions

+ Strong problem-solving and troubleshooting abilities

+ Previous banking, lending, or financial services experience preferred

+ Bachelor's degree preferred

+ Bilingual in English and Spanish preferred

Work Environment & Benefits

+ Beautiful office location in Centennial/DTC area

+ Free onsite parking

+ Access to building cafeteria, café, and fitness center

+ Team-oriented and collaborative culture

+ Structured training program to set employees up for success

+ Long-term career growth opportunities within the organization

Schedule:

+ 5-day workweek between Monday and Saturday

+ Shift hours between 11:30 AM and 8:00 PM

+ Required to work at least 2 Saturdays per month

If you are passionate about helping customers, solving problems, and building a career in financial services, we encourage you to apply today.

Job Type & Location

This is a Contract to Hire position based out of Englewood, CO.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Englewood,CO.

Final date to receive applications

This position is anticipated to close on Sep 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive…