Sr. Customer Service Manager - CORE
Job in
Englewood, Arapahoe County, Colorado, 80151, USA
Listed on 2026-08-29
Listing for:
Vistar
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Job Description
The Sr Manager CORE position will perform the following duties:
- Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner
- Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external
- Manages daily activities of the operational sales support function
- Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
- Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
- Tracks orders and promotions to completion
- Handle and resolve more complex customer requests or complaints
- Determines service requirements and standards
- Resolve escalated problems as needed
- Other related duties as assigned
- Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner
- Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external
- Manages daily activities of the operational sales support function
- Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
- Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
- Tracks orders and promotions to completion
- Handle and resolve more complex customer requests or complaints
- Controls expenses
- Determines service requirements and standards
- Resolve escalated problems as needed
- Other related duties as assigned
- High School Diploma/GED
- 4-6 Years Previous Customer Service experience
- Leadership/supervisory experience
- Microsoft Excel (pivot tables, v lookups)
$80,000-$105,000 base salary + 30% annual incentive potential
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