Customer Success Manager

Customer Success Manager I

The entry point into Revenova's Customer Success Manager career track. The CSM I supports a portfolio of smaller, lower-complexity customers while developing the product knowledge, business acumen, and customer-management skills needed to grow within Customer Success. This is a developmental role designed for someone highly organized, customer-focused, and curious, who wants to build a career in Customer Success and transportation technology.

Key Responsibilities

• Support and manage day-to-day relationships for a portfolio of smaller and lower-complexity Revenova customers.

• Maintain regular and proactive communication with assigned customers to promote engagement and strengthen customer relationships.

• Develop an understanding of each customer's business, transportation workflows, goals, and use of the Revenova platform.

• Help customers understand and utilize available Revenova resources, training, and product capabilities.

• Monitor customer engagement and identify concerns, adoption challenges, or changes in customer sentiment that may require additional attention.

• Prepare for and participate in customer meetings, account reviews, and renewal discussions, taking on progressively greater responsibility as experience grows.

• Manage renewal activities for assigned accounts, including renewal outreach, coordination, and execution of the renewal process.

• Recognize potential customer needs or opportunities for additional Revenova products and services and communicate them to the appropriate team.

• Ensure customer account information, contacts, engagement activity, and relevant account updates are accurately maintained within internal systems.

• Participate in implementation-to-Customer Success handoffs for newly assigned customers.

• Build knowledge of Revenova, Salesforce, transportation management systems, and logistics operations through training and hands-on customer experience.

• Travel occasionally as needed for customer or company engagements.

Collaboration & Escalation

• Escalate customer concerns, risks, and complex business needs to Customer Success leadership or the appropriate internal resource rather than attempting to resolve them alone.

• Coordinate with Support, Professional Services, Product, and Technical Account Managers to connect customers with the right internal resource for technical or implementation questions.

• Share customer feedback and recurring themes with Customer Success leadership.

Qualifications

• 1–3 years of experience in logistics, transportation, supply chain, customer-facing account management, or customer service preferred.

• Strong written and verbal communication skills.

• Strong organizational and time-management skills with the ability to manage multiple priorities.

• Customer-focused mindset and ability to build positive professional relationships.

• Curiosity and willingness to learn customers' businesses, workflows, and goals.

• Ability to recognize when a customer concern requires additional support or escalation.

• Comfortable learning new software platforms, technology, and transportation concepts.

• Experience with Salesforce is a plus but not required.

• Self-motivated, coachable, and interested in developing a career in Customer Success.

What Success Looks Like

• Assigned accounts stay engaged and renew on schedule with minimal last-minute intervention.

• Growing independence — fewer escalations needed for routine relationship and renewal work over time.

• Demonstrated readiness to take on a larger, more varied portfolio (CSM).