Hospital Greeter - Englewood

Hospital Greeter

The Greeter is responsible for creating a welcoming and supportive first impression for guests, visitors, and staff. This role assists guests by providing directions, answering questions, and offering general support to ensure a smooth and positive experience. The Greeter helps maintain a safe, organized, and friendly environment, serving as a key point of contact for anyone entering the facility.

To provide a warm, welcoming, and helpful experience for all guests, visitors, and staff by offering guidance, information, and support, while ensuring a safe, organized, and positive environment throughout the entrance and lobby areas.

Welcome all guests and visitors with friendly and professional demeanor, check in vehicles and keys with valet staff, and direct guests to their appropriate locations.

Provide clear and accurate directions to areas, departments, and buildings, ensuring guests feel comfortable navigating the facility.

Retrieve wheelchairs and assist guests with mobility needs to promote comfort and accessibility.

Observe and report any suspicious behavior or loitering, helping maintain a safe environment for all guests and staff.

Notify valet staff when vehicles are ready to be parked or retrieved, assist with organizing vehicles in the service lane, and retrieve vehicles for guests as needed.

Ensure the driveway and parking areas are kept clean, organized, and presentable, including assisting with general cleaning and organization tasks.

Provide prompt, courteous assistance to all guests, responding to requests with urgency and professionalism.

Immediately report any concerns that may impact on the safety, welfare, or integrity of the facility, its staff, or its guests.

Maintain proper uniform, grooming, and hygiene in accordance with company policies. Adhere to assigned work schedules, including arrival, breaks, and departure times.

Attend all required meetings and training courses and collaborate with team members to ensure a smooth, guest-focused operation.

Keep all work and guest areas tidy, always ensuring a clean and welcoming environment.

Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED);
Customer service/administrative experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.

Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while…