Field Service Engineer – Founding Team

Field Service Engineer – Founding Team

ARES Scientific | Accelerating medical breakthroughs with innovative solutions.

Some engineers design systems. Others install and maintain them. This role does both while helping build an entire service organization from the ground up.

At ARES Scientific, we partner with leading hospitals, universities, and research institutions to design and deploy the laboratory infrastructure that powers modern science. From high-performance cold storage systems and laboratory washers to pathology equipment and automation platforms, we help create the environments where discovery happens. Every installation we complete supports scientists and clinicians working on the next generation of medical breakthroughs.

As ARES continues to grow, we are launching a Field Service Department to support the sophisticated systems we install across research and clinical environments.

We’re looking for a Field Service Engineer who enjoys solving technical problems in the real world — someone who thrives in the field, works well with their hands, and wants to help build the standards and systems of a new service organization. This is not a ticket‑driven service role. This is a builder role.

While ARES Scientific is launching a new Field Service Department, you won’t be starting from scratch. You’ll work alongside a senior Service Technician with over 15 years of experience and a Director of CX who has been leading technical installations for the same amount of time, bringing deep experience with laboratory environments, equipment logistics, and customer relationships. Together, you’ll combine institutional knowledge with new engineering capabilities to help build a modern service organization that supports leading research and clinical facilities around the world.

• Lead installations of Optimice systems and laboratory infrastructure.
• Perform mechanical assembly, system alignment, and installation verification.
• Coordinate installation logistics with customer facilities teams.
• Conduct system commissioning and client walkthroughs.

• Perform site evaluations and layout verification.
• Review facility drawings and installation plans.
• Coordinate with contractors, facilities teams, and project managers.

• Provide post‑installation training and operational walkthroughs.
• Support clients during equipment startup and integration.
• Ensure installations meet ARES quality and safety standards.

• Contribute to developing ARES Scientific’s service capabilities.
• Help establish service standards, documentation, and installation protocols.
• Support expansion into servicing Mopec pathology equipment, Steelco washers and sterilization equipment, and Visron automation systems.

• Travel to customer sites for installations and service visits.
• Maintain installation tools and service equipment.
• Document installations and provide technical feedback to internal teams.

• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
• 3+ years of experience in field service, equipment installation, or technical engineering roles.
• Strong mechanical aptitude and hands‑on technical skills.
• Ability to read technical drawings, layouts, and installation plans.
• Strong problem‑solving and troubleshooting ability.
• Excellent communication and client‑facing skills.

Experience working with laboratory or medical equipment installations, sterilization equipment or washers, laboratory automation systems, pathology equipment, biomedical or research environments, hospital or university laboratory facilities.

• Travel required for installations and service work.
• Estimated 30–60% travel, depending on project load.

• Help build ARES Scientific’s service organization from the ground up.
• Work directly with top hospitals, universities, and research institutions.
• Install advanced laboratory and medical equipment.
• Combine hands‑on engineering with…