Voice Platform Engineer

Voice Platform Engineer (Engineer
2)

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You'll do the best work of your career right here at Comcast.

Comcast Voice Platform Operations is responsible for the stability, performance, and evolution of the voice platforms that support residential, wholesale, syndication, enterprise, and partner services. The team manages critical IMS infrastructure, voice routing platforms, and carrier interconnections that enable reliable voice communications across the Comcast ecosystem. The Voice Platform Engineer (Engineer
2) supports the operational health, performance, and continuous improvement of Comcast's voice platform infrastructure. This role works across SIP peering interconnects, IMS platforms, Session Border Controllers (SBCs), and related voice network technologies to ensure reliable connectivity between Comcast and external carrier, wholesale, syndication, and enterprise partners. The position collaborates with engineering, operations, vendors, and external partners to troubleshoot issues, implement network changes, improve service reliability, and support the introduction of new capabilities.

This position is based in our downtown Philadelphia Comcast Technology Center. It is not approved for remote or virtual employment.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities:

• Support the operation and maintenance of SIP peering interconnects and voice edge infrastructure, including SBCs, BGCFs, and related routing platforms.
• Monitor, troubleshoot, and resolve SIP signaling, call routing, and interoperability issues impacting voice services.
• Participate in incident response, outage restoration, root cause analysis, and service improvement initiatives.
• Coordinate with internal teams, external carriers, vendors, and technology partners to maintain service performance and reliability.
• Assist with testing, validation, and implementation of network and platform changes.
• Develop and maintain technical documentation, operational procedures, and support runbooks.
• Analyze system performance and recommend improvements to enhance platform stability and operational efficiency.
• Contribute to automation and process improvement initiatives that streamline operations and improve reliability.
• Support the onboarding and integration of new partners, services, and interconnects.
• Collaborate across engineering, product, operations, and vendor teams to deliver new capabilities and improve service quality.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

What You Can Expect:

• Exposure to carrier-grade voice technologies and large-scale production infrastructure.
• Opportunities to build expertise across SIP signaling, IMS platforms, carrier interconnects, and voice network operations.
• Collaboration with experienced engineers, vendors, external carriers, and cross-functional partners.
• A role focused on service reliability, operational excellence, and continuous improvement for mission-critical communications platforms.

Required Qualifications:

• Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related technical field; or equivalent combination of education and experience.
• 2+ years of experience supporting telecommunications networks, VoIP platforms, IP network infrastructure, production systems, or large-scale operational environments.
• Experience…