Sr. Servicing Transfer Coordinator

Job Overview

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer known for excellent service, customer satisfaction, and employee retention. We hire professionals who are dedicated to our mission, vision, and core convictions.

• Location:
  
  Englewood, CO
• Compensation: $85,000–$110,000

• Ensure compliance with regulatory requirements for customer notifications during servicing transfers, including Goodbye Letters, Hello Letters, and Validation of Debt letters.
• Monitor changes in regulatory requirements affecting the servicing process and address complex servicing transfers to prevent negative borrower impact.
• Collaborate with counter parties, vendors, and internal partners using strong verbal and written communication skills.
• Ensure Cornerstone servicing teams are notified and prepared for unexpected loan scenarios or volumes, escalating potential gaps with management.
• Manage project reporting, identify blockers, and facilitate timely and effective transfers using technology tools and project management techniques.
• Participate in ad‑hoc and routine meetings, as well as internal UAT processes to improve loan boarding systems and tools.
• Lead, train, guide, and mentor junior Servicing Transfer team members.

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or equivalent experience.
• Minimum 5 years of experience in database administration, information technology, database architecture, or a related field.
• Minimum 3 years of mortgage servicing industry experience, preferably in Loan Boarding/Transfers.
• Exceptional understanding of data formats and data integrity during system migrations.
• Experience managing loan origination boarding and bulk service transfer processes, including NPL and distressed asset servicing transfers.
• Ability to mentor junior team members based on experience and intuition.
• Strong multitasking skills with attention to detail and the ability to prioritize a diverse workload under time‑sensitive deadlines.
• Experience with change‑management duties.
• Exceptional time and organizational management skills.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office suite, including Excel, Access, Word, Visio, and PowerPoint.
• Experience with Microsoft SQL Server Management Studio SELECT statements preferred.
• Experience with Black Knight’s MSP Servicing system and Loan Sphere Loan Boarding application preferred.

We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, accidental death, long‑term disability, short‑term disability, FSA, HSA, 401(k), basic life, voluntary life, paid parental leave, and a performance‑based bonus based on position and department.

Cornerstone Servicing is an equal opportunity employer. Veterans and individuals with disabilities are encouraged to apply. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.