Transaction Servicing Specialist

Payment Operations Specialist (ACH & Check Processing)
Position Summary

We are seeking a detail-oriented and highly organized Payment Operations Specialist to join our banking operations team. This role is responsible for processing and reconciling financial transactions, resolving exceptions, supporting customer and internal requests, and ensuring the accurate and timely handling of ACH, check, and wire-related activities.

The ideal candidate thrives in a fast-paced environment, can manage multiple transaction types simultaneously, and demonstrates strong accountability, problem-solving skills, and attention to detail. This position offers an excellent opportunity to gain hands-on experience within financial services and banking operations while working with enterprise platforms such as FIS and Salesforce.

Key Responsibilities

+ Process ACH, check, and other payment transactions accurately and within established service-level agreements.

+ Review, validate, and release ACH batches while ensuring compliance with operational procedures.

+ Investigate and resolve transaction exceptions, discrepancies, and processing errors.

+ Perform transaction corrections and account adjustments as needed.

+ Manage service requests and support cases from internal and external customers.

+ Communicate effectively with customers, business partners, payment providers, and internal stakeholders to resolve issues and provide updates.

+ Monitor daily workflows and prioritize tasks to ensure critical deadlines are met.

+ Maintain accuracy and quality standards while processing high transaction volumes.

+ Utilize multiple systems and platforms, including FIS and Salesforce, to support operational activities.

+ Identify process improvement opportunities and escalate issues when appropriate.

+ Adhere to banking regulations, company policies, and operational controls.

Required Qualifications

+ High School Diploma or equivalent.

+ Experience in a transaction-processing, operations, banking, financial services, or customer support environment.

+ Ability to manage multiple priorities and transaction types simultaneously.

+ Strong attention to detail with a high level of accuracy in financial transaction processing.

+ Excellent organizational and time management skills.

+ Strong problem-solving and analytical abilities.

+ Ability to work independently while contributing effectively within a team environment.

+ Effective verbal and written communication skills.

+ Comfortable interacting with internal teams, customers, and external partners.

+ Proficiency navigating multiple systems in a fast-paced operational environment.

Preferred Qualifications

+ Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

+

Experience with ACH and check processing.

+ Knowledge of back-office payment operations.

+ Experience working with FIS and/or Salesforce.

+ Previous experience in banking or financial services operations.

+ Familiarity with transaction corrections, exception handling, and payment processing workflows.

Key Competencies

+ Attention to Detail

+ Accountability

+ Adaptability

+ Time Management

+ Customer Focus

+ Problem Solving

+ Collaboration

+ Accuracy and Quality Focus

+ Organizational Skills

+ Sense of Urgency

Work Environment

+ Hybrid work arrangement with onsite presence approximately 2-5 times per month based on business needs.

+ Rotating shift schedule:

+ 6:30 AM - 3:30 PM

+ 8:00 AM - 5:00 PM

+ 9:00 AM - 6:00 PM

+ Team-oriented and collaborative environment.

+ Fast-paced operation processing high daily transaction volumes.

+ Strong emphasis on meeting deadlines, maintaining accuracy, and delivering exceptional service.

Why Join Us?

+ Gain valuable experience in banking and financial services operations.

+ Work alongside a supportive team with extensive training and development opportunities.

+ Learn industry-leading systems and tools, including FIS and Salesforce.

+ Excellent opportunity for career growth and potential long-term advancement.

+ Develop expertise in ACH, payments, and operational processes within a large-scale financial environment.

Job Type & Location

This is a Contract position based out of Greenwood Village,…