Relationship Service Manager

Job Title

The successful candidate will join us at our Johor Bahru Branch to support Relationship Managers and Priority / Affluent Banking clients by delivering high-quality sales fulfilment, servicing and operational support (both remote and in person). Ensure excellent customer experience, strong financial contribution, and full compliance with bank policies, regulatory and AML/CDD requirements.

• Client Servicing & Support
• Sales Fulfilment, Activation & Revenue
• Digital & Remote Channels
• Documentation, Processes & Transactional Activities
• Customer Experience & Environment
• Risk, Compliance, Governance & Audit

At least 5 years' banking experience, with good knowledge of banking practices and products Proven ability to manage sales and/or branch operations and deliver strong results Able to coach, motivate and lead branch team members at different levels Ability to build and maintain a strong customer service culture Good interpersonal skills and experience handling customer complaints Strong knowledge of the bank's products and services Understanding of bank policies and procedures Familiar with ABM rules and Bank Negara Malaysia FEA regulations

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.