Help Desk Analyst Interm

Essential Functions

• Provide coverage for all calls and emails from users to Information Technology Help Desk during designated hours.
• Troubleshoot intermediate level computer software, hardware and peripheral issues.
• Log, document, resolve or refer technical questions and problems.
• Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution.
• Maintain working knowledge of computer software, hardware and peripherals in order to support end users.
• Assist in installation and setup of software and hardware for users.
• Work with vendors to resolve computer software or hardware issues.

• Assist in maintaining an accurate inventory of serial numbers and asset tags of all computer hardware.
• Night call and overtime work may be required.
• May travel to county or claims offices for hardware/software support.
• Must possess and maintain a valid Driver's License and acceptable driving record.
• Other duties and responsibilities as assigned.
• Regular and predictable attendance is required.
• May inventory new equipment using the asset management system.
• May assist with installation of peripheral equipment when directed.

• Associate's degree - Majoring in Information Technology or related field preferred
• Combination of education and professional experience required

• Strong verbal communication and listening skills
• Demonstrated customer service skills
• Friendly and service-oriented
• Seeks to acquire knowledge in area of specialty
• Possesses strong technical aptitude

2 years minimum Help Desk Experience required

• Stand dynamically to perform a function and move to perform another.
• Stand statically in one place to perform a function without changing location.
• Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects.
• Perform continuous operation of a personal computer for four hours or more.
• Use hands and fingers to handle and manipulate objects and/or operate equipment.
• Climb stairs and/or ladders.
• Bend, crouch, stoop, stretch, or crawl.
• Bend upper torso and reach up and out with hands and arms.
• Balance the body while walking, standing, crouching, or stooping to prevent falling.
• Perform unaided lifting of objects – please list the amount of weight that would be lifted, along with the frequency required.

Starting salary $67,593.00 / $32.50 an hour

Equal Opportunity Employer

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