IT Support Technician II

Overview

DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado.

Location
:
Onsite in Englewood, CO

Duration
: 9 months, W2 position

Position summary:

• DPP is seeking a high-energy IT Support Technician with a strong customer service mindset and a passion for delivering excellent technical solutions.
• This role emphasizes customer and solution ownership, proactive engagement, and a commitment to quality service.
• The ideal candidate is team-oriented, communicates effectively with end users, and excels at translating business needs into practical technical solutions.
• A solid foundation in current IT standards and strong troubleshooting skills are essential to ensuring consistent, high-level customer satisfaction.

• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enters, prioritizes, tracks, monitors, updates and follow-ups and closes all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel “walk-ups”.
• Support organizational efforts and maintain policies and procedures in the IT Department.
• Assist with the creation and maintenance of local site IT systems documentation.

• Associate degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Click the apply button or contact our recruiter Jacquelyn at to learn more about this position (
26-00068
).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP
.