IT Support Technician II

Overview

Location: Englewood, CO

Salary: $31.00 USD Hourly – $33.00 USD Hourly

Title: IT Support Technician II

Location: Englewood, CO (Onsite)

Duration: 7 Months (Temp to Hire)

Hours: 40 hours/week | 8 hours/day

Max Pay Rate: $33/hr

Description:

The IT Support Technician II will provide onsite desktop support, hardware/software troubleshooting, and end-user assistance.

• Perform setup, configuration, troubleshooting, repair, and break/fix for computers, peripherals, and related IT equipment.
• Execute moves/adds/changes and assist with integration of new and existing technologies.
• Provide basic network support to ensure connectivity for desktops and networked devices.
• Perform preventative maintenance on IT hardware and audio-visual conferencing systems.
• Deliver exceptional customer service with a strong focus on end-user satisfaction.
• Manage and resolve IT incidents and service requests; escalate to upper-tier IT teams as needed.
• Track, update, prioritize, and close tickets using the IT Service Desk ticketing system.
• Support IT department policies, procedures, and documentation efforts.
• Assist in creating and maintaining site-specific IT systems documentation.

• Strong customer service mindset with a drive for quality results.
• Excellent written and verbal communication abilities.
• Ability to understand business/user needs and translate them into technical solutions.
• Basic knowledge of:
  Computer hardware;
  Printers & peripherals;
  Networking fundamentals;
  Drivers & OS-level troubleshooting;
  Software installation & support.
• Strong troubleshooting skills across common hardware/software environments.
• Team-oriented with the ability to collaborate and share knowledge.

• Associate’s Degree in a related field and 2 years of relevant IT support experience.
• OR equivalent relevant experience in lieu of degree.
• Higher education may substitute for experience where applicable.

• Must be onsite in Englewood, CO – no remote option.
• No security clearance required.

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!