Implementation Sr. Consultant

Overview

Billing Platform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At Billing Platform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.

Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500 list of fastest-growing technology companies and ranked on the Inc. 5000 list for five years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner Magic Quadrant for Recurring Billing Applications and recognized as the Leader in Forrester Research’s The Forrester Wave:
SaaS Recurring Billing Solutions. To learn more about us, visit

Billing Platform is seeking an Implementation Consultant to guide customers through the full implementation lifecycle. The role focuses on leading customer engagements, advising on best practices, clearly documenting requirements, identifying gaps between customer needs and platform capabilities, and delivering scalable, compliant, and trusted solutions. Day-to-day responsibilities include leading customer-facing sessions, understanding business requirements and desired outcomes, configuring the application, supporting or advising on data migration, delivering demonstrations, documenting testing results, and communicating status and risks to both internal teams and customers.

• Lead client-facing sessions (onsite and remote) to gather, validate, and refine business requirements
• Advise customers on industry best practices and Billing Platform standards
• Drive business process redesign conversations and obtain requirement sign-off
• Document current-state and future-state business process flows, ensuring traceability to system design
• Identify and communicate gaps between customer requirements and existing platform functionality
• Translate business requirements into system design, configuration, and workflows within Billing Platform
• Configure the application using standard Billing Platform configuration functions
• Perform application testing and validation to ensure quality and consistency
• Support or advise customers on data migration activities, including data mapping and validation
• Identify system gaps and collaborate with stakeholders on recommended solutions or enhancements
• Partner with Project Managers to ensure scope, schedule, and deliverables are achieved
• Collaborate with Solution Architects, Business Analysts / Senior Consultants, and offshore configuration teams
• Escalate and help resolve risks, issues, or design challenges in collaboration with Product and Engineering
• Deliver tailored training to client users and administrators
• Lead system demonstrations and user acceptance testing (UAT) sessions
• Support change management by helping customers adopt new processes and capabilities

• 6–8+ years of experience in Business Systems, IT, or Consulting, ideally within the Quote-to-Cash and Billing ecosystem, but not required
• Hands-on experience implementing SaaS solutions with a strong business analysis and configuration component
• Knowledge of SQL or other programming languages is a plus
• Excellent analytical, problem-solving, and troubleshooting skills
• Strong communication skills with both technical and non-technical stakeholders
• Self-starter with independent thinking and a strong desire to learn
• Ability to manage multiple priorities in a fast-paced environment
• Ability to travel up to 50%

• Competitive compensation with a robust benefits package, including medical, dental, vision, LTD, HSA, FSA, free virtual mental health…