Hardware Asset Analyst

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients Who is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the client Corporate Center.

• IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.
• Always curious, Analysts understand how process and technology changes fit into the company strategy.
• Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user.
• Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.

• General knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
• Analyzes device options to meet the needs of the business, including tech compatibility
• Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance
• Supports accurate device inventory and organization for all devices across multiple locations
• Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
• Awareness of industry practices, strategies, and processes within retail and technology
• Awareness of technology tool sets
• Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
• Follows through on commitments and obligations and uses company resources wisely
• Understands overall business objectives and priorities and how efforts align
• Remains creative and open to new ideas
• Exhibits exceptional attention to detail.
• Collaborates, influences, and builds consensus through constructive relationships and effective listening
• Solves problems by incorporating data into decision making
• Focuses on solutions and identifies and removes barriers to problem solving
• Adjusts to changing situations and expectations in a positive way

• BA/BS degree or equivalent work experience
• Prior experience with Service Now ITSM a plus
• Ability to lift 40 lbs.

Tek Wissen® Group is an equal opportunity employer supporting workforce Diversity.