SPR Systems Administrator

The Systems Administrator plays a pivotal role in driving the efficiency and effectiveness of the South Platte Renew (SPR) IT systems. This position combines expertise in systems analysis, hardware/software integration, and SQL Server database management to lead critical projects and ensure the seamless day-to-day operation of the SPR technology infrastructure.

The position requires a solid problem-solving capacity and technical understanding to analyze needs, identify hardware/software options, configure systems, and solve problems. The Systems Administrator must also support and train users on various SPR computer hardware, applications, and systems. This position receives general direction from the Business Solutions Supervisor at SPR and works closely with the City of Englewood (COE) IT staff.

It must work well independently and with teams while providing superior customer service.

This position is located at South Platte Renew.

Reports to: Business Solutions Supervisor

Direct Reports: None

• Hardware/Software Integration and Technical Support:
  Provides technical support, troubleshooting, and consultation for hardware, software, and AV; manages inventory; coordinates with COE IT staff and vendors on solutions; trains staff; installs, configures, maintains, and upgrades end-user hardware and software; and documents equipment issues and resolutions.
• Systems Administration:
  Installs, configures, and maintains servers and other computer systems; monitors system performance and troubleshoots issues; manages user accounts, permissions, and access controls; implements and manages backup and recovery procedures; ensures system security through updates, patches, and security measures; develops and maintains system documentation; collaborates with SPR and COE IT staff to ensure system efficiency; and plans and implements system enhancements and new technologies.
• Program & Project Management:
  Supports organizational IT programs and projects to meet objectives and milestones, establish budgets, track expenditures, prepare reports and coordinates with vendors to ensure effective support to maintain system functions and effective operations.
• Systems Analysis:
  Develops long-term strategies for future desktop hardware/software needs; provides systems management integration and complex troubleshooting; analyzes, diagnoses, and resolves IT problems; prepares documentation for installation, configuration, and disaster recovery; provides input on new technologies, ensuring systems are up-to-date and efficient.

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Performs other duties as assigned and required.

• Aligning and demonstrating SPR’s organizational vision, mission, and values.
• Following the SPR Safe Program – policies, required trainings, and overall engagement.
• Upholding fiscal responsibility through SPR’s Procurement policy and procedures.
• Continuously improving the efficiency and effectiveness of the service or product being delivered.
• Valuing diversity; demonstrating an awareness of differences; displaying sensitivity and adapting behaviors and communication to accommodate these differences.

Tech Savvy: Anticipates and adopts innovations in relevant digital and technology applications.

• Troubleshoots and resolves technical issues efficiently, while providing technical support and guidance to users and explaining technical concepts in an easy-to-understand manner.
• Optimizes and maintains hardware and software systems, implementing best practices for security measures to protect data and systems.
• Readily learns and adopts new technologies, anticipating the impact of emerging technologies and adjusting accordingly.

Communicate Effectively: Develops and delivers multi-mode communications that convey a clear understanding of different audiences’ unique needs.

• Is effective in various communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• Excellent written and verbal communication skills, and attentively listens to others and adjusts approach to fit the audience and the message.
• Provides timely and helpful information to others across the organization.

Manages Complexity: Advanced analytical skills required for researching and troubleshooting.

• Makes sense of complex and sometimes contradictory information to solve problems effectively.
• Asks the right questions to analyze situations accurately.
• Acquires data from multiple and diverse sources when solving problems.