Utilities System Administrator Manager

The System Administration Manager is responsible for supporting day-to-day operations and security of the Information Technology and Operational Technology (IT/OT) industrial process control and business network infrastructure. Works in close coordination with the City’s IT Department to establishes strategies for maintaining and auditing Utilities hardware and software applications and the network infrastructure to align with industry best practices, including compliance with the National Institute of Standards Technology (NIST) 800-82 standards.

Ensures the protection and maximum up-time of Utilities’ IT/OT convergence in a network and storage environment.

Manages the division and activities in the planning, study, design, construction and maintenance of the electrical infrastructure, instrumentation network, and process control programs. Manages professional and technical personnel, including responsibility for assigning, scheduling, and reviewing the work of others.

The System Administration Manager is under general direction of the Deputy Director in the O&M Division of City Utilities. The Systems Administration Manager coordinates with City of Englewood (COE) IT staff to ensure alignment with COE policies and standards.

Reports to: Deputy Director - Operations and Maintenance

Direct Reports: May include I&C Program Manager and/or EI&C specialist I, II, III

The listed examples of work are not all-inclusive. They may be modified with additions, deletions, or changes as necessary.

• Oversees the day-to-day operation of industrial process control networks, the Utilities business network, SAN and servers including hardware/software support, training and special projects.
• Manage planning, designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks.
• Repair, maintain and troubleshoot all equipment including but not limited to network, server, and SAN hardware. Coordinates repair and re-configuration with vendors and other IT staff. Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize Maintains all hardware, software, line drops within City buildings and leased lines that comprise the City’s voice and data networks.
• Maintains and administers the VSphere virtual environment for the Process Control and Enterprise networks. Coordinates the creation of new virtual machines with OT & IT staff.
• Maintains and administers the industrial process network infrastructure.
• Configures, maintains, and manages software and firmware updates of Utilities firewalls between the process control and business network environments.
• Maintains and administers a variety of network communication devices for the city including switches, routers, firewalls, wireless access points and other communication Maintains and updates the inventory documents of all network devices and assists in maintaining and updating third party maintenance agreements related to network hardware and software.
• Establishes network specifications by conferring with users, analyzing workflow, access, information, and security requirements.
• Monitors operation and performance of Infrastructure systems. Stays current with developments and changes in the LAN/WAN network Assists in designs and upgrades, changes, new software and hardware for networks infrastructure.
• Assesses, maintains, and continually monitors the environment for security Maintains a working and up-to-date knowledge of threat vectors and security best practices. Is responsible for the direct configuration, maintenance and auditing of the firewall/IPS/IDS systems.
• Provides support and service to internal and external clients. Provides network support, analysis, troubleshooting, implementation, development, and enhancement of networking and security to IT and customers as Prepare user documentation for network applications. Scope, communicate and coordinate network projects with stakeholders. Work with IT and city departments and divisions to find network solutions to improve business…