Training Operations Specialist

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place.

Denver/hybrid team.

The Training and Operations Specialist is responsible for coordinating and supporting the implementation and deployment of MGMA’s training and education products. This role collaborates with operations, editorial, and cross‑functional teams to ensure efficient release, accurate configuration, and optimal performance across digital platforms.

• Collaborate across teams to manage deployment schedules and align with product timelines, on time, to specifications and with accuracy and efficiency.
• Use LMS, CRM, digital event technology, and web‑based tools to execute product deployments.
• Create, manage and execute project milestones, timelines and deliverables in accordance with each deployment; communicate regularly with stakeholders to ensure operational requirements and business goals are met.
• Track and improve metrics related to deployment, support, and user experience.
• Respond to questions and resolve issues related to training product operations.
• Monitor platform performance and assist in system improvements to optimize delivery.
• Expert level utilization in training and educational platforms such as the customer relationship management (CRM) platform, learning management system (LMS), digital event technology and other web‑based tools used.
• Echo the voice of product users inside the team to ensure positive user experiences for training product consumption.
• Set, track and proactively manage key metrics related to deployment processes, driving operational excellence.
• Other duties as required and necessary to ensure the success of the organization.

None.

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
• Intermediate proficiency in Microsoft Office and comfortability with LMS/CRM platform.
• Extensive knowledge of Microsoft Project/Planner (or equivalent project management tools), One Note, SharePoint and major operating systems (e.g., Windows).
• Excellent communication and stakeholder engagement skills.
• High attention to detail and ability to work independently.
• Analytical mindset and desire for continuous learning.
• Considerable knowledge of project management processes, design, healthcare organizations and practices.
• Substantial knowledge of administration procedures, including awareness of project management techniques, tools and software.
• Capability to provide timely, accurate and relevant project and portfolio reporting as agreed.
• Ability to be flexible by adapting quickly to changing priorities.
• Models the highest standards of ethical behavior in an honest, ethical and professional way and sets an example for others to follow.
• Ability to quickly learn and be comfortable using the Association’s internal software system JIRA.
• Must be able to identify problems, research alternatives and achieve solutions.
• Must possess excellent verbal and written communications skills, including the ability to convey complex ideas; exercises good judgment and creativity in all aspects of the job.
• Ability to coordinate and monitor the work activities of project teams and staff members.
• Must possess highly developed organizational skills and demonstrate high Emotional Intelligence skills.

• A Bachelor’s degree in Health or Business Administration, Communications, Instructional Design, Industrial Engineering, or related field required.
• A Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or comparable project management…