Ticketing Application Developer III

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

As an Application Developer III, you will solve the critical challenge of scaling our Customer Experience Operations (CXO) infrastructure by architecting seamless ticketing and provisioning systems. You will bridge the gap between complex data environments and front-end service needs, ensuring that every customer request is routed with precision and speed. By optimizing our internal domains and case management platforms, you will eliminate operational friction and empower our service representatives to deliver world-class support.

What Success Looks Like (Objectives)

* Architected ticketing applications and internal domains that ensure high-speed resolution, automated user provisioning, and optimized routing logic

* High-performance data extraction workflows across relational and non-relational databases to support real-time operational visibility

* Innovative case management enhancements that directly support CXO department OKRs for system reliability and response time reduction

* Comprehensive technical documentation of ticketing flows, database schemas, and automation logic to facilitate team scalability

* Modernized deployment pipelines that utilize automated build and test cycles to improve the stability of interface enhancements

* AI-driven automation strategies, such as intelligent ticket classification or sentiment-based routing, to increase overall operational efficiency

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring)

* Advanced proficiency in Python and JavaScript to design and maintain sophisticated automation scripts and application logic

* Strategic expertise in API management, encompassing the design, versioning, and secure deployment of internal service interfaces

* Deep technical knowledge of Microsoft SQL Server and AWS Athena to facilitate complex data interpretation and relational database management

* AI Literacy and the ability to identify opportunities for AI application within internal workflows to drive innovation

* Professional collaboration skills required to synthesize requirements from diverse stakeholders into actionable IT development plans

* Critical experience in full-lifecycle application development, particularly within environments requiring independent project prioritization and high-stakes problem-solving

Minimum Requirements

* Minimum Education:

Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)

* Minimum Experience:

Significant professional experience in application development with a focus on case management or ticketing architectures

* Required Technical

Skills:

* Python and Java Script

* Microsoft SQL Server & AWS Athena

* API Design and Development

* Automated CI/CD Pipeline Maintenance

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
Echo Star Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Echo…